Post by sinthiya007 on Nov 10, 2024 14:34:47 GMT 10
Why Choose WhatsApp for Customer Communication
WhatsApp is a powerful and flexible business tool that enables direct, fast and secure communication with customers. Using it, companies can significantly improve the quality of service, build trust and increase customer loyalty.
If we at TextBack had to highlight just 5 reasons why businesses should choose WhatsApp, they would be:
1. High level of involvement
WhatsApp is one of the most popular on page seo service messengers in the world, which guarantees access to a wide audience.
2. Personalization
WhatsApp enables direct and personal communication with customers, building trust and increasing brand loyalty.
3. High open rate: up to 98%
4. Security
WhatsApp uses end-to-end encryption to ensure the security of transmitted information.
5. Saving manager's time
From automated chatbots to personalized offers, WhatsApp provides a variety of tools for a variety of business needs that help streamline your team's work and save time on handling requests.
Automate communication with chatbots
Visual editor for creating a chatbot without programming skills
Find out more
textBack
Benefits of integrating WhatsApp with amoCRM
Set up WhatsApp integration with amoCRM to make the process of interacting with clients more efficient and automated. Here are just some of the tasks you can solve thanks to the integration:
1. Transfer leads to amoCRM from your autofunnels, mailings and chatbots automatically
2. Write to the client first by phone number
3. Centralize communications and take control of data
All messages from WhatsApp are automatically uploaded to the client's profile in amoCRM, which allows you to store all correspondence in one place.
4. Automate processes (even with a huge database)
With the help of business processes in amoCRM, you can automate sending messages, reminders and track interactions with the client. Even if there are thousands of them.
5. Forget about texting on your phone
Managers can quickly respond to customer requests directly from the CRM, without switching between different platforms. No more correspondence from personal phones.
6. Recognize the client by face
Thanks to centralization and automation, managers know the entire history of communication with the client, which means they better understand his requests.
7. Track transactions and sales
The integration allows you to automatically create new deals or update existing ones based on WhatsApp messages. This means that the manager will not have to waste his time on entering deals and reports manually.
8. Segment customers
Based on correspondence, you can segment customers, automatically assign tags and categorize them for further marketing campaigns, so that your offer hits the target.
9. Secure your database and correspondence
All correspondence and data are stored in a secure amoCRM cloud, which ensures the security of the data as well as your database. It no longer depends on individual team members and will not leave with them if they decide to quit.
10. Increase conversions
Timely and effective communication with potential customers can significantly improve your conversion rate.
11. Provide access to correspondence to several managers at once
Connect multiple WhatsApp accounts if you have a large team with multiple sales departments.
Integrating WhatsApp with amoCRM allows companies to optimize communication processes, making interactions with customers more personal, faster and more efficient.
In the official WhatsApp via amoCRM you will be able to conduct sales and initiate a dialogue without fear of blocking. At the same time, setting up the integration of TextBack with amoCRM will take a few minutes.
WhatsApp is a powerful and flexible business tool that enables direct, fast and secure communication with customers. Using it, companies can significantly improve the quality of service, build trust and increase customer loyalty.
If we at TextBack had to highlight just 5 reasons why businesses should choose WhatsApp, they would be:
1. High level of involvement
WhatsApp is one of the most popular on page seo service messengers in the world, which guarantees access to a wide audience.
2. Personalization
WhatsApp enables direct and personal communication with customers, building trust and increasing brand loyalty.
3. High open rate: up to 98%
4. Security
WhatsApp uses end-to-end encryption to ensure the security of transmitted information.
5. Saving manager's time
From automated chatbots to personalized offers, WhatsApp provides a variety of tools for a variety of business needs that help streamline your team's work and save time on handling requests.
Automate communication with chatbots
Visual editor for creating a chatbot without programming skills
Find out more
textBack
Benefits of integrating WhatsApp with amoCRM
Set up WhatsApp integration with amoCRM to make the process of interacting with clients more efficient and automated. Here are just some of the tasks you can solve thanks to the integration:
1. Transfer leads to amoCRM from your autofunnels, mailings and chatbots automatically
2. Write to the client first by phone number
3. Centralize communications and take control of data
All messages from WhatsApp are automatically uploaded to the client's profile in amoCRM, which allows you to store all correspondence in one place.
4. Automate processes (even with a huge database)
With the help of business processes in amoCRM, you can automate sending messages, reminders and track interactions with the client. Even if there are thousands of them.
5. Forget about texting on your phone
Managers can quickly respond to customer requests directly from the CRM, without switching between different platforms. No more correspondence from personal phones.
6. Recognize the client by face
Thanks to centralization and automation, managers know the entire history of communication with the client, which means they better understand his requests.
7. Track transactions and sales
The integration allows you to automatically create new deals or update existing ones based on WhatsApp messages. This means that the manager will not have to waste his time on entering deals and reports manually.
8. Segment customers
Based on correspondence, you can segment customers, automatically assign tags and categorize them for further marketing campaigns, so that your offer hits the target.
9. Secure your database and correspondence
All correspondence and data are stored in a secure amoCRM cloud, which ensures the security of the data as well as your database. It no longer depends on individual team members and will not leave with them if they decide to quit.
10. Increase conversions
Timely and effective communication with potential customers can significantly improve your conversion rate.
11. Provide access to correspondence to several managers at once
Connect multiple WhatsApp accounts if you have a large team with multiple sales departments.
Integrating WhatsApp with amoCRM allows companies to optimize communication processes, making interactions with customers more personal, faster and more efficient.
In the official WhatsApp via amoCRM you will be able to conduct sales and initiate a dialogue without fear of blocking. At the same time, setting up the integration of TextBack with amoCRM will take a few minutes.